Privacy Policy

Privacy Policy – FRAGRANCIAGA

At FRAGRANCIAGA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or contact us.

📌 Information We Collect

When you visit or shop at FRAGRANCIAGA, we may collect the following information:

  • Personal details: Your name, email address, telephone number, and other contact information.

  • Order information: Your billing address, shipping address, purchased products, and order history.

  • Payment information: Payment details necessary to process your transaction. Payments are handled by our payment service providers.

  • Device and usage information: Your IP address, browser type, device information, cookies, and website activity, where applicable.

  • Customer communications: Information you provide when contacting our customer support team.

🔒 How We Use Your Information

We use your personal information to:

  • Process, fulfil, and deliver your orders.

  • Process payments and manage refunds, returns, and exchanges.

  • Send order confirmations, shipping updates, and important service notifications.

  • Respond to enquiries and provide customer support.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud, unauthorised transactions, and security issues.

  • Meet our legal, accounting, and regulatory obligations.

  • Send marketing communications where permitted by law and in accordance with your preferences.

🤝 How We Share Your Information

We do not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary, including:

  • Shopify: To host and operate our online store.

  • Payment providers: To securely process payments and refunds.

  • Delivery and courier partners: To deliver your orders.

  • Technology and analytics providers: To maintain, secure, and improve our website.

  • Professional advisers and authorities: Where necessary to comply with legal obligations or protect our legal rights.

These parties may process your information in accordance with their own privacy policies and applicable legal requirements.

🍪 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, and support advertising activities.

You can manage cookies through your browser settings and, where available, our website's cookie consent tool. Non-essential cookies will be used in accordance with applicable consent requirements.

Disabling certain cookies may affect some website features.

🔐 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

📅 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, complying with legal obligations, and resolving disputes.

The retention period depends on the type of information and the reason it was collected.

🌍 International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where applicable, we take appropriate steps to ensure that international transfers comply with relevant data protection laws.

👤 Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Request restriction of certain processing activities.

  • Object to certain uses of your information.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your information in a portable format where applicable.

  • Opt out of direct marketing communications.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

You may also have the right to complain to the relevant data protection authority, including the UK Information Commissioner's Office (ICO), where applicable.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be published on this page, with the revised effective date where appropriate.

📩 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: FRAGRANCIAGA
Email: info@fragranciaga.co.uk
Website: https://fragranciaga.co.uk

FRAGRANCIAGA – Your Privacy Matters.